At Brazzaville Insider, we are committed to accuracy, fairness, and transparency in all our reporting. We recognize that mistakes can occur and that readers have the right to raise concerns when they believe our coverage is inaccurate, incomplete, or unfair.
This page outlines how to file a complaint or request a correction, and how our editorial team addresses such matters.
1. Our Commitment to Accuracy
- Every article is produced with careful fact-checking and editorial review.
- When errors are identified, we act promptly to correct them.
- Corrections are published transparently, either within the original article or in a designated corrections note.
2. What You Can Report
Readers may file a complaint or correction request regarding:
- Factual errors (dates, figures, names, places, quotations).
- Incomplete or misleading context that alters the meaning of information.
- Ethical concerns (breach of confidentiality, privacy, or dignity).
- Attribution issues (sources, citations, or intellectual property).
We do not consider disagreements with opinions or editorial choices as grounds for correction, unless linked to factual inaccuracy.
3. How to File a Complaint or Correction Request
If you believe an article requires correction or clarification:
- Use the form available on our Contact Page.
- Clearly indicate the article title, publication date, and the section you believe is incorrect.
- Provide supporting evidence or references whenever possible.
Our editorial team reviews every submission in line with our Editorial Ethics.
4. Review and Response Process
- Each complaint or correction request is acknowledged and reviewed by our editorial team.
- If a correction is necessary, it will be made promptly and noted in the article.
- If we determine no correction is required, we will provide an explanation of our decision.
5. Transparency in Corrections
- Minor errors (spelling, grammar, formatting) may be corrected silently.
- Significant corrections (facts, figures, names, quotes) are flagged in a correction note.
- Clarifications are published when further context is required but the core facts remain accurate.
6. Escalation and Ethical Oversight
If you feel your complaint was not adequately addressed, you may request an internal review. This process ensures accountability while maintaining editorial independence.
7. Our Principle
Corrections are not a weakness but a duty. They demonstrate respect for our readers, reinforce trust, and reflect the seriousness of our journalism.